PROPOSED EXTENSION
Autonomous Customer Support & CRM Cohorts
Say goodbye to rigid macro scripts and brittle flow charts. Deploy autonomous support agents that triage incoming user requests, search sovereign vector stores, verify Salesforce accounts, auto-repair data sync exceptions, and process secure refunds.
Support Agent Mesh Topology
Configure options and trigger automated agent workflows below.
IDLE
Scenario Configuration
CRM SYNC HEALTHY
Support Trace Telemetry
Real-time state and decision logs from active cohorts.
chat
Telemetry Connected. Select a ticket scenario and trigger execution.
Cohort Status
0 / 6 Ready
RAG Score
0.0%
Heal Recovers
0
Zendesk / Intercom Macros Vs. Orlithic Support Cohorts
| Handoff Vector | Traditional Support Tooling (Macros) | Orlithic Sovereign Support Mesh |
|---|---|---|
| 1. Complex Resolution | Limited to rigid keyword routing or static conversational trees. Fails on nuanced text. | Intelligent Triage: Scans linguistic intent, semantic sentiment, and accounts profile layers instantly. |
| 2. External Data Sync | Relies on perfect database availability. If API sync fails or records are missing, ticket halts. | Dynamic Recovery: Auto-detects missing fields or timeouts. Queries secondary caches and reconciles records dynamically. |
| 3. Compliance Controls | Relies on raw human agent memory to restrict sharing of restricted data or processing transactions. | Sovereign Guardrails: Air-gapped policy lookups block exposure of PII data, enforcing dual-signature approvals. |
| 4. Account Auditing | Static text histories inside closed tickets without structural traceability or fraud audits. | Cryptographic Trace: Logs all semantic weights and intermediate database actions into secure trace logs. |